Collections Analyst, Portuguese Speaker
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At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
The collections analyst ensures that the company converts revenue to cash by collecting accounts receivable through a variety of processes, building strategic relationships with internal stakeholders and with HPE customers.
On this role you will need to understand customer business, identify challenges in the payment process and finding solutions on how to receive the payments on time and accelerate cash-flow. All these need to be done in accordance with the company policy and legal requirements as well as with a high degree of professionalism and quality.
Analyse and research customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolve disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognise trends for non- payment and resolve issues by engaging internal partners.
Initiate the dispute resolution process with internal company partners, follow-up on issues and ensure resolution for company and customer.
Analyse at-risk customers and recommend account strategies to prevent delinquencies
Education and Experience Required:
First level university degree with a focus in business or economics / finance recommended or equivalent experience.
Typically 0-2 years of experience.
Knowledge and Skills:
Good written and verbal communication, negotiation, and conflict resolution skills.
Portuguese and English language - advanced level
Good problem solving and analytical skills
Familiarity with computers.
Prioritisation skills and ability to become quickly independent
Basic influence skills.
Excellent communication skills in written and verbal
Very good structure and level of planning and organising activities