Collections Analyst, Portuguese Speaker

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The collections analyst ensures that the company converts revenue to cash by collecting accounts receivable through a variety of processes, building strategic relationships with internal stakeholders and with HPE customers.

On this role you will need to understand customer business, identify challenges in the payment process and finding solutions on how to receive the payments on time and accelerate cash-flow. All these need to be done in accordance with the company policy and legal requirements as well as with a high degree of professionalism and quality.

Responsibilities:

Analyse and research customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolve disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognise trends for non- payment and resolve issues by engaging internal partners.
Initiate the dispute resolution process with internal company partners, follow-up on issues and ensure resolution for company and customer.
Analyse at-risk customers and recommend account strategies to prevent delinquencies

Education and Experience Required:

First level university degree with a focus in business or economics / finance recommended or equivalent experience.
Typically 0-2 years of experience.
Knowledge and Skills:

Good written and verbal communication, negotiation, and conflict resolution skills.
Portuguese and English language - advanced level
Good problem solving and analytical skills
Familiarity with computers.
Prioritisation skills and ability to become quickly independent
Basic influence skills.
Excellent communication skills in written and verbal
Very good structure and level of planning and organising activities