Customer Service Representative

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Employer: Cargill
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Transport
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.01.2020
    Remote work: On-site
    Short company description

    CAREERS AT CARGILL
    Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

    Requirements

    •University degree or relevant experience
    •Relevant working experience in Supply Chain/Customer Services or relevant customer facing experience
    •Excellent verbal and written communication skills
    •Excellent knowledge on the local contracts
    •Excellent knowledge of the products
    •Good English knowledge – oral and written
    •Computer literacy (MS Word, Excel)
    •Problem solving skills and strong team player
    •Food/feed/agri-environment experience/knowledge is a plus
    •Experience in a process driven environment is a plus
    •Advanced understanding on the customers’ needs-based segmentation and the implications of all relevant internal processes and procedures on stakeholders (logistics, planning, execution) is an advantage
    •SAP knowledge is a plus.

    Responsibilities

    •Applies a comprehensive understanding of supply chain practices and procedures to gather and verify medium-short term S&OP demand/capacity outlook based on various input sources (e.g. sales orders, forecast, contract position, inventory available, and direct input from sales/demand teams). Ensures the scheduling plan is signed off, communicated and agreed upon with the commercial & planning.
    •Checks contract balances regularly and decides (with commercial team) on closure or overrun to reduce or enhance risk positions.
    •Manages the nomination of inbound and outbound counterparty obligations.
    •Follows-up on inbound quantities, confirms the quantity & quality to the supplier, issues calculations, checks invoices and annexes in order to justify the amounts to be paid and follows payment process.
    •Work with suppliers/customers, commercial, planning, logistics & execution to ensure the supplier/customer’s delivery requirements can be met whilst maintaining an efficient and effective supply chain.
    •Negotiate internally and externally to re-schedule or re-route deliveries; balance the needs of the supplier/customer with the needs of the business.
    •Acts as a main point of contact for customers for all supplier/customer related queries.
    •Be the key point of contact (internal & external) for supplier/customer complaints. Process complaints within the relevant systems and ensure resolution towards the supplier/customer within the given business rules.
    •Understands the supplier/customer requirements, needs and expectations and relays newly obtained information back to the internal organization as appropriate.
    •Work with commercial and suppliers/customers to increase knowledge on service, demand, opportunity and risk with the aim of increasing customer satisfaction and value.
    •Build and maintain good relationships with customers with the aim of increasing the supplier/customer satisfaction.
    •Measure the customer satisfaction through surveys.
    •Understand and take appropriate action on change management initiatives.
    •Active in finding ways to improve processes and deliver valuable contribution to projects.

    Other info

    Our Offer
    In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

    Interested? Then make sure to send us your CV and cover letter today!

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