Support Analyst with French (Fin & Risk)

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

Key Requirements:

Experience - functional support for financial applications;
Interaction with level 2 teams, functional and technical;
At least 2 years of experience on support - French level C1 and English level B2;
Excel Knowledge (Pivot Table, Simple Formulas, Graphics);
Knowledge of Macro Excel or VBA, SQL would be a plus;
Proactive and reactive attitude / team spirit and continuous desire to learn.

Key Responsibilities:

Receiving requests / questions by email or telephone from users of managed applications (Leader / Backup) in French and English;
Opening and closing a ticket for each request received;
Collaboration in order to enable activities and periodic review of the rights with the extended team of the service center;
Return to the new needs of the users through MOA (business analysts);
Maintaining documentation and correspondence lists;
Requesting the upper level only if the employee is not able to answer;
Formation of new applications that return to the perimeter.

Benefits:
Competitive remuneration based on qualifications;
Monthly benefits (380 lei net, including meal tickets, transport accommodation, etc)
Discounts for retailers;
Medical services and life insurance;
A modern working environment: open, informal, fun atmosphere;
Continuous training and development programs;
Work from Home 1 day/week.