Support Analyst with French (Fin & Risk)

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Angajator: Gi Group Romania
Domeniu:
  • Banci
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.02.2020
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    Key Requirements:

    Experience - functional support for financial applications;
    Interaction with level 2 teams, functional and technical;
    At least 2 years of experience on support - French level C1 and English level B2;
    Excel Knowledge (Pivot Table, Simple Formulas, Graphics);
    Knowledge of Macro Excel or VBA, SQL would be a plus;
    Proactive and reactive attitude / team spirit and continuous desire to learn.

    Responsabilitati

    Key Responsibilities:

    Receiving requests / questions by email or telephone from users of managed applications (Leader / Backup) in French and English;
    Opening and closing a ticket for each request received;
    Collaboration in order to enable activities and periodic review of the rights with the extended team of the service center;
    Return to the new needs of the users through MOA (business analysts);
    Maintaining documentation and correspondence lists;
    Requesting the upper level only if the employee is not able to answer;
    Formation of new applications that return to the perimeter.

    Alte informatii

    Benefits:
    Competitive remuneration based on qualifications;
    Monthly benefits (380 lei net, including meal tickets, transport accommodation, etc)
    Discounts for retailers;
    Medical services and life insurance;
    A modern working environment: open, informal, fun atmosphere;
    Continuous training and development programs;
    Work from Home 1 day/week.