Support Analyst with French

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

Key Requirements:

1-3 years of experience in a Level 1 Support role in Banking, IT companies, BPO or SSC;
Advanced level of both French and English- speaking and writing;
Good understanding of IT projects methodology;
Knowledge of SQL language - basic level;
Experience in working and understanding capacity for the different culture interlocutors.

Key Responsibilities:

Managing the requests received via mail, telephone or by Intranet portal from users regarding the managed applications;
​Offering feedback to the client, especially in the most important steps of the processes, providing, also a processing dead-line if necessary;
Interaction with the Level 2 teams, functional and technical;
Participating in the follow-up production committees ;
Escalating the new users’ business needs to the MOA (business analyst);
Keeping up to date the documentation, the distribution lists, and the application contacts;
Providing support for the new joiners in the team;
Execution of SQL requests based on production and testing to find the information needed for the case analysis;
Taking part and supervise in enabling activities and periodic review of the rights with the extended team from the service center.

Benefits:
Competitive remuneration based on qualifications;
Monthly benefits (380 lei net, including meal tickets, transport accommodation, etc)
Discounts for retailers;
Medical services and life insurance;
A modern working environment: open, informal, fun atmosphere;
Continuous training and development programs;
Work from Home 1 day/week.