Technical Engineer Manager - Engineering Support (Night Shifts)
Acest job nu mai este activ!Vezi toate job-urile Hunt Recruitment active.Vezi toate job-urile Technical Engineer Manager - Engineering Support (Night Shifts) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Hunt Recruitment |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 13.03.2020 |
Remote work: | On-site |
Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.
- 5+ years management in related field
- Excellent management skills with the ability to effectively direct the company's support operations
- High knowledge and previous experience in customer support, specifically for US based clients
- Strong technical skills with a variety of business software tools including MS Office applications
- Strong Oral and Written communication skills
- Assists in administering company policies, procedures, functions, and activities of the support staff
- Shares responsibility for scheduling, call monitoring and handles escalated customer calls
- Reviews closed calls, works with staff to correct errors and/or add additional information
- Remove impediments faced by the team, and handling escalated issues in a timely and professional manner
- Provides the highest levels of job satisfaction by helping every team member understand job expectations, responsibilities and company and department goals
- Partnering with other parts of the organization such as Engineering, Sales, Product and Professional Services on the product, process improvements based on information gathered from customer support experiences
- Establishing, tracking and reporting on customer service level agreements to ensure delivery best-in-class support to our customers and Partners
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