Technical Engineer Manager - Engineering Support (Night Shifts)

Angajator: Hunt Recruitment
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.02.2020
    Scurta descriere a companiei

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Cerinte

    - 5+ years management in related field
    - Excellent management skills with the ability to effectively direct the company's support operations
    - High knowledge and previous experience in customer support, specifically for US based clients
    - Strong technical skills with a variety of business software tools including MS Office applications
    - Strong Oral and Written communication skills

    Responsabilitati

    - Assists in administering company policies, procedures, functions, and activities of the support staff
    - Shares responsibility for scheduling, call monitoring and handles escalated customer calls
    - Reviews closed calls, works with staff to correct errors and/or add additional information
    - Remove impediments faced by the team, and handling escalated issues in a timely and professional manner
    - Provides the highest levels of job satisfaction by helping every team member understand job expectations, responsibilities and company and department goals
    - Partnering with other parts of the organization such as Engineering, Sales, Product and Professional Services on the product, process improvements based on information gathered from customer support experiences
    - Establishing, tracking and reporting on customer service level agreements to ensure delivery best-in-class support to our customers and Partners