Senior Technical Engineer - Retail

Employer: Hunt Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.01.2020
    Short company description

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Requirements

    - University degree in Computer Science, Mathematics, Business IT or related major
    - Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
    - SQL/ Java/ C#
    - Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
    - Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
    - Excellent written and verbal communication in English
    - Analytical abilities, attention to detail, stability, responsibility as well as customer focus
    - Ability to work independently as well as part of a customer facing team
    - Must be available for on-call in weekends as needed.
    - Must be available for night shifts (17:00 – 02:00)

    Responsibilities

    - Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
    - Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the company environments
    - Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
    - Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
    - Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
    - Validate defects thoroughly by ensuring that the described scenarios are fixed
    - Build and provide simple scripts with the assistance of senior colleagues when necessary
    - Write technical specifications and best practices documentation
    - Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed