Senior Technical Engineer - Mortgage

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Bachelor’s Degree or an equivalent combination of education and/or experience
- 3-5 years current mortgage experience in the loan origination, processing, underwriting and/or closing areas is essential
- Proficient user of Microsoft Office applications
- Must possess outstanding written and verbal communication skills and customer service skills
- Strong critical thinking and analytical skills required
- Good judgment, quick learning ability, and ability to convey confidence and diplomacy are essential characteristics
- Ability to function in a fast-paced, multi-tasking environmen.
- Independent and motivated individual who requires little supervision
- Experience or knowledgeable of the software and/or web development cycle desirable
- Knowledge of relational database structures and writing SQL statements desirable
- Must be available for on-call in weekends as needed
- Must be available for night shifts (17:00 – 02:00)

- Provide first response to incoming Client calls
- Respond to Client requests submitted through customer service ticketing system
- Provide support to Clients in Production by responding to inquiries and reported issues
- Investigate, troubleshoot and resolve Client issues
- Provide on-the-spot individual training to Client
- Communicate with Clients regarding the release schedule and upcoming enhancements
- Track all support related Client correspondence in customer service ticketing system
- Assist other staff members with resolving Client issues
- Identify more complex issues and escalate as necessary. Follow-up to ensure resolution
- Identify and escalate recurring issues
- Create and/or run SQL queries in order to access information in multiple environments
- Participate in ongoing learning of new functionalities added to the platform
- Assist in preparing and delivering Client training, as assigned