Services Reservations Specialist - English Speaker

Employer: G2-Travel
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 29.01.2020

    Key responsabilities:
    -  action all booking requests, cancellations and amendments quickly, efficiently and accurately;
    - input confirmations and update relevant systems;
    - where first choice service is not available, select and offer the best alternative according to relevant criteria;
    - develop good working relationships with Suppliers;
    - coordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies;
    - monitor booking situation of services and highlight to management any potential issues;
    - assist members of the Service Reservation Team and other departments as and when workload dictates;
    - keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines;
    - process prepayments if and when required;
    - maximize profits whenever possible by requesting special budgets.

    Knowledge & Skills:
    - previous experience in tourism or customer care will be considered as valuable asset;
    - excellent oral and written communication skills;
    - customer oriented approach;
    - results focusing and proven ability to meet tight deadlines;
    - attention to details;
    - analytic skills;
    - team player;
    - fast learner and willing to professionally develop on a long term within our young and dynamic team;
    - positive and friendly attitude;
    - advanced knowledge of English 
    - any other knowledge in European languages is an advantage;
    - proficient usage of Ms Office, Outlook.

    - Competitive financial reward;
    - Language allowance;
    - Language classes;
    - Business trips;
    - International mobility;
    - Training and development opportunities;