Technical Leader NOC Core

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Your day to day:

Responsible for ensuring the network’s high standards of performance and quality for European Network Operations Center by: supporting technical experts, controling the end to end quality, acting as a point of interaction between Vodafone OpCo’s. 3rd parties and European NOC and performing relevant report and analysis to identify particular issues in the network(alarm/ticket/incident based).
1st Line Operations of Vodafone Network in a multi-vendor environment.
Monitors and maintains Vodafone Network, dispatches field, NOC and 3rd parties in incident related situations.
Performs preventive and corrective first level troubleshooting ensuring quality, continuity of service and the restoring time for Vodafone Network elements.

With these skills you are a great candidate:

Technical University (Telecom, Computer, Electrical Engineering)
English language (written and spoken – minimum B2 level)
Technical expertise in networking and telecommunication area (IP nw, transmission,) 2 years.
Telecom experience in an international environment 2 years
Experience with interventions during emergency situations (network faults after disaster situations: fire, earthquake, floods).
Good communication with internal and external partners
Ability to take quick decisions in high-stress conditions
Planning, organizing
Problem analysis and problem solving

With these activities you will have a great impact on our business:

Represent Danubius NOC team in incidents review meetings

Act as a responsible person from European NOC Core team to follow up and escalate incidents

Find different solutions and workarounds for incidents that violate the SLA

Investigate current proccess issues and propose solutions to partners / management

Propose new procedures and operational processes for eficientisation and optimisation of activities to meet the Network and NOC KPI’s

Coordinate technical teams involved in solving of complex incidents

Escalate ticket incidents to Vodafone OpCo’s partner management team and to 3rd parties

Provide periodical reports related to incident tickets

Provide details to recovery team for solving incidents as fast as possible.

Report to higher management critical incidents

Provide notifications in due time and sends correct information regarding technical incidents to all agreed groups

Ensure communications across vendors, other departments or other OpCos to meet the agreed SLAs.

Provide notifications and recommendations to management team regarding network disfunctionalities or issues with other parties.

Provide support to NOC teams during the interventions on complex and critical incidents.

Coach technical experts for maintaining a high level of performance.

Support on boarding process for new staff in 1st Line European NOC Core team with trainings.

Sounds like the perfect job? We’ve got even more to offer:

Medical and dental services

Life insurance

Dedicated employee phone subscription

Special discounts for gyms and retailers

Annual Company Bonus 

Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work with tried and trusted web-technology

Getting in on the ground floor of an technology changing company

Flexible Vacation – Take time off when you need it, we trust you