Service Desk Agent

Angajator: Vodafone Shared Services Romania
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 02.04.2020
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.


    Your day to day:

    1st Line Operations of Vodafone NL Network in a multi-vendor environment.
    Monitors and maintains Vodafone NL Infrastructure and Access part of the network, dispatches 3rd party personnel, performs periodical reports and follow up in order to reach the agreed Network and NOC KPI’s.
    Answering phones calls and e-mails from stakeholders professionally.


    With these activities, you will have a great impact on our business:

    Monitoring of the Vodafone NL Infrastructure Network (Power, Temp, AC, and Access) using umbrella fault management systems and specific NMS’s.
    Answer incoming calls and provide access on different locations to Field engineers.
    Call field engineers every time when the procedure requires
    Identify and escalate issues to supervisors
    Route calls to appropriate resources
    Document all call information according to standard operating procedures
    Recognize, document, and alert the management team of trends in customer calls
    Dispatch field engineers and contractors in case of incidents that need local support and follow up the issue until is resolved.

    Alte informatii

    With these skills, you are a great candidate:

    High school diploma or equivalent
    Proficient in relevant computer applications
    1-3 years of experience in a call center environment
    Knowledge of customer service practices and principles
    Excellent data entry and typing skills
    Superior listening, verbal, and written communication skills
    Ability to handle stressful situation appropriately
    Team work oriented
    Good Knowledge of English

    Sounds like the perfect job? We have even more to offer:

    Medical and dental services
    Life insurance
    Dedicated employee phone subscription
    Special discounts for gyms and retailers
    Annual Company Bonus
    Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    You get to work with tried and trusted web-technology
    Getting in on the ground floor of an technology changing company
    Flexible Vacation – Take time off when you need it, we trust you