Senior Analyst, ServiceNow Developer

Employer: LSEG Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 25.01.2020

    Roles Responsibilities

    • Engaged in the defining of functional and non-functional requirements for the ServiceNow tool.
    • Prioritisation and scheduling of work.
    • Development of technical and application specifications for solutions for meet the requirements.
    • Management of Reference Data within the tool.
    • Access controls management and maintenance.
    • Application design, testing, release and implementation processes.
    • Service Request workflow design.
    • Product maintenance and patching, including supplier and vendor management.
    • Product ownership and roadmap.
    • Engagement with vendor and partners for 3rd line support issues.
    • Ownership of incidents and problems raised against ServiceNow instance.
    • Production and maintenance of operational activities and documentation
    • Production and maintenance of user training materials
    • Production and maintenance of test plans and schedules.
    • Report / Dashboard reporting definition and development.
    • Maintenance of interfaces to any upstream and downstream services. 

    Essential

    • Direct hands on experience of ServiceNow design, development and implementation.
    • Direct experience of product automation and integration.
    • Experience in other Service Management toolsets (ideally Remedy OD)
    • Database and data integrity management.
    • Able to analyse technical and non-technical requirements to define solutions.
    • Problem solving and innovation.
    • Stakeholder engagement.
    • Experience of software development lifecycles and methodologies.
    • Managing services to deliver capacity, performance and availability to defined SLAs.
    • ITIL certified to Foundation level (minimum) and fully knowledgeable of ITIL processes.
    • Ability to communicate in an open and effective manner both written and verbal
    • Flexibility to continually work under changing and different work scenarios.
    • Ability or prioritise workload to manage agreed objectives.
    • Strong team player with the ability to lead or maintain high team morale.
    • Ability to meet deadlines while working under pressure.
    • Ability to promptly identify and escalate issues, which may affect the delivery or quality of agreed objectives.
    • Pay high attention to detail and quality across all activities.
    • Willingness and ability to challenge stakeholders to better understand their needs