Supervisor (Customer Support)

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Angajator: Dek-Co (UK) Ltd. Sucursala Bucuresti
Domeniu:
  • Banci
  • Controlul calitatii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.04.2020
    Scurta descriere a companiei

    Dek-Co (UK) Ltd. Sucursala Bucuresti is operating since 2017 in Romania, as the local Branch of the payment institution Dek-Co (UK) Ltd. established in 2009 in United Kingdom.
    We offer payment services worldwide for both companies and individuals and we are constantly expanding both internationally and locally.
    Our expansion is facilitated and possible due to our advantages such as: financial stability, innovative technology, modern office spaces and a diverse, motivated and always friendly team of colleagues.
    We are currently looking for new colleagues to actively participate in the further development of the services offered to our clients and partnerships that allow us to be a sustainable Fintech in the long term.

    Cerinte

    • Higher education
    • Competencies for identifying needs and developing subordinates
    • Advanced knowledge of PC operation
    • Sense of observation
    • English Advances – spoken and written
    • Knowledge of another language is an advantage
    • 2 years experience in the field
    • Availability to work in shifts

    Responsabilitati

    • Choose the right management strategy for continuous flexible adaptation
    • Choose the right work strategy for continuous flexible adaptation
    • Analyzes the results of the processes to increase the performances, by approaching organizational, technical, economic aspects
    • Analyzes the results of the processes for increasing the performance, by addressing the organizational and technical aspects
    • Provide resources for the continuous resolution of the problems that have arisen
    • Design methods for analyzing and improving the process
    • Ensure the identification of the value flow and the impact factors on the performance of the processes
    • Ensure the establishment of indicators to improve process performance
    • Implement the process improvement plan
    • Ensure the resolution and organization of problems arising for subordinates