Customer Service Representative – German(plus English)

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Your Profile
• Excellent speaking and writing skills in German and English – fluency in speaking and writing correctly and at ease
• Specialized skills (Hospitality): Previous work experience in an international hospitality environment / operations is a valuable advantage, but not mandatory
• Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving clients requests
• Proficient in Microsoft Office, Outlook

BPO - Hospitality Contact Center in Bucharest, Romania


Key Responsibilities

• Deliver exemplary customer service via phone calls / email / chat/ social media
• As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

We Offer
• Competitive salary package
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team
• Attractive work environment in new offices