Team Leader, IoT 2nd Line Operations

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Experience in a multinational environment
• English proficiency (B2-C1)
• 4-5 years’ experience in Telecom and strong applied IP knowledge.
• 2-3 years management experience in coordinating a team responsible with system operations, maintenance of Networks Platforms in large scale enterprise environment.
• A minimum of 2 years technical experience in the following technologies: Telecom Core CS & PS Architecture, IP networking, switching and routing, mobile internet communication, protocols (SS7, DIAMETER, CAMEL, SIGTRAN).
• Experience in troubleshooting and configuration of end points and telephony features.
• Academic studies in IT / Telecom
• Project Management basic knowledge
• Good understanding of ITIL methodology

• Coordinate a team in order to achieve the agreed targets for the service/ ongoing IOT projects
• Sets priorities for daily tasks and assigns the adequate resources for the activities, within the agreed timeframes/ budget
• Provides estimations for future services/ activities, making recommendations on risks, actions.
• Participates in internal/ external trainings for management development.
• To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
• Setting and continually managing service expectations with customers, Networks Services /Networks operations and business stakeholders
Managing long term, sustainable relationships with Vodafone’s internal and external sourcing partners to ensure SLA compliance and service improvements for network services according to aligned financial figures.

Sounds like the perfect job? We’ve got even more to offer:
• Work from Home – You can have home office 2 days per week
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you