HBT Order Management Specialist with French- Back Office

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

YOU MUST HAVE:

Minimum college graduate- bachelor degree preferred;
Some experience in Customer Support;
English – advanced level;
French – advanced level;

RESPONSIBILITIES:

Support our clients via e-mail and by call (heating, ventilation, air conditioning, fire& alarm systems);

Forwards the information to the right department (Services, Projects, Field engineering, Working Capital);

Checks availability of technicians in the field team and call the responsible to go to the customer site;

Takes calls from engineers, on problems with the HW devices;

Creates annual work orders (overhead) for engineers as per their managers’ requests and dispatches them as needed, within agreed time frames;

Calls engineers to update the work orders and makes planning for them;

Fulfillment of the daily activities (individual or team activities);

Communicates with clients, contractors, engineers, technicians, and other departments;