2nd Level Assurance Engineer with Spanish

Inca din 2002, ROMANIAN SOFTWARE este o companie specializata in dezvoltarea si implementarea de produse software din domeniul Resurselor Umane. Cu o experienta de peste 20 ani in domeniul IT, compania si-a diversificat continuu activitatea, evoluand de la un dezvoltator de aplicatii software la un furnizor de solutii IT si servicii integrate cu o expertiza profesionista in domeniul Resurselor Umane.

We are looking for a 2nd Level Assurance Engineer for one of our partners, a multinational networking and telecommunications company.

What you need:
- Degree in Electrical Engineering/Telecommunication Engineering/Computer Science or equivalent;
- Have a minimum 2 years of experience in Operation and Maintenance with SDH technology in a mobile or fixed network.
- English – medium level;
- Spanish is mandatory both speaking and writing skills;
- Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;
- Able to collect, classify and interpret information.

- To act on relevant problems escalated from the Front Office surveillance team so that resource problems are remedied or escalated to corresponding system support units according with defined SLA;
- Follow the cases with the system support units till they provide a viable solution for each case;
- Closely following of case life cycle and regular updates performed in ticketing application;
- Proactive daily verifications and solving of found issues;
- Documentation - OPI (Operations Procedure Instruction) / WI (Working Instruction) for 1st level Ops team;
- Regular reports creation.

Benefits:
- Motivating fix salary;
- Private medical service;
- Life inssurance;
- Sports Allowance – partially paid;
- Meal vouchers;
- 25 vacation days/year;
- Internal learning platform;
- Career plan mentoring.