Support Engineer

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

This is an external staff position.  Your employer will be a third-party supplier, in service for Microsoft. 


At Microsoft CSS (Customer Service and Support), the sentence: “That’s not our problem” doesn’t exist in our lexicon. With more than 4,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.
The CSS (Customer Service and Support), provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers.
Since the CSS (Customer Service and Support), is a continuous learning environment, we’ll make a significant investment in your technical and professional development, yet much of your growth will be self-directed. Moreover, you will be actively involved with mentoring, training and collaborating with other Engineers to make our team fast, stronger and smarter at handling critical issues for Microsoft customers.


Contract: CS
Location: EMEA

You will need to have:

Strong desire to continuously learn new technologies
Working knowledge of Visual Studio and the Azure SDK.
The ability to troubleshoot complex web application issues in an often ambiguous environment.
Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
Knowledge of development and debugging in .NET
Understanding of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal a plus.
Familiarity with Azure services and offerings is a plus.
Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment
English language essential both spoken and written
Knowledge of additional European languages is an advantage.
Knowledge of Powershell
Familiarity with other Open Source technologies is a plus
A Azure MCP certification would be a huge bonus

Team:



Cloud Integrated Engineering (CIE) are the engineers that support the Azure developer platform, including PaaS, Storage, Service Bus, and a host of other Azure developer technologies. 

We are mainly working with IT Professionals, Developers or DevOps engineers and helping them deploy/manage their application on Azure PaaS. 


Responsibilities:

Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our customers in EMEA (Europe, Middle East, Africa). This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (e.g.: students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
Work with local marketing people for product feedback, new product launches.

In return we will give you:

In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Mobile phone and laptop
Competitive salary package
Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation.

We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Please note that your resume will be entered in our data base and may be used in further recruitment events.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.