Engineer 1st Line Core DE

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Your day to day:

1st Line Operations of Vodafone Network in a multi-vendor environment.

Monitors and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.

Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.

In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

With these activities you will have a great impact on our business:

24h/7days monitoring of the Vodafone Germany CORE Network, using umbrella fault management systems and specific NMS’s;

Providing Incident management and technical resolution of network faults and timely escalation to 2nd line when required;

Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;

End to end Incident Management throughout the Incident lifecycle;

Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;

Participates at internal and external training sessions in order to continuously improve his/her technical skills;

Delivery of a world class customer service experience;

Create and submit knowledge article to increase 1st line resolution rate;

Maintain & update NOC processes and procedures;

Ensuring faults are escalated and resolved within the customer contracted Service Level.





With these skills you are a great candidate:

Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, IMS, EPC, VoLTE);

Capable to understand and to work with different Windows applications (WEB - based);

Good communication skills;

Team working oriented;

Gained an IT qualification . CCNA (or working towards)

Good Knowledge of English and other languages (German is a plus)

University degree (or student): faculty of Electronics, Telecommunications, Information Technology;

Nice to have: 1-2 years of experience in Operations and Maintenance activities.

Sounds like the perfect job? We’ve got even more to offer:

Work from Home – You can have home office 1 day per week

Medical and dental services

Life insurance

Dedicated employee phone subscription

Special discounts for gyms and retailers

Annual Company Bonus 

Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work with tried and trusted web-technology

Getting in on the ground floor of an technology changing company

Flexible Vacation – Take time off when you need it, we trust you