Implementation Analyst with German (B2+ level)

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.01.2020
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Knowledge and Skill Requirements:

    An understanding of the client's trade, business and organization (Business administration and human resources)
    Proactive
    Project management
    Time management (three peaks in a year)
    Good interpersonal skills
    Good oral and written communication skills (English minimum B2 level, German minimum B2 level, French is a plus)
    Analytical skills and ability to summarize
    Organized
    Rigorous
    Team player
    Dynamic and responsive

    Responsibilities

    Job Summary:

    Performs analysis of administrative activities for defining the specifications that meet customer's configuration needs.

    Implements the administrative offer by following procedures and policies.

    Collaborates on a daily basis with the Front Office Admin Champion based in Switzerland, the Admin specialist in Tunis and the Payroll specialist based in Pilsen.

    Responsibilities:

    Coordinates services by implementing the administrative offer, procedures and policies; monitors administrative tasks according to the contract; maintains the level of services done until now.

    In this respect, he/she must carry out the following actions:

    Initiating the first contact with the client after the service is contracted
    Sending and explaining to the client the purpose of the power of attorney
    Gathering all useful information required to set up the administrative option such as: policies, third parties, rules, specifications
    Organizing online accesses and forms (if needed)
    Presenting the workflow of our administrative process
    Presenting ADP organisation
    Being able to explain and guide the client concerning the ins and outs of admin services if not clear at this point of the process
    Coordinating and transferring the client to the Managed Services team by explaining specificity (in German, English or French)
    Helping on resolving online access issues received by the admin specialist; identifying issues and always finding solutions. Keeping track of open tickets with third parties
    Maintaining documentation for existing clients with missing data
    Creating standard emails in English, German or French to help the admin team on a daily basis
    Offering the best level of service to customers
    Maintaining, developing and optimizing standard operating procedures
    Keeping the front office team updated on a weekly basis

    Reports & Performance Metrics:

    On time delivery of assigned clients, tasks
    Quality control reports

    Training:

    Swiss legislation
    SAGE, DECIDIUM, FLEXIFORM, SOP APPENDIX
    E-LEARNING ON ADP COMMUNICATION TOOLS (SPM, TRANSFER BOX, SIEBEL, MEDALIA, WEBEX)