Engineer 1st Line RAN with German

Acest job nu mai este activ!

Vezi toate job-urile Vodafone Shared Services Romania active.


Vezi toate job-urile Engineer 1st Line RAN with German active pe Hipo.ro

Vezi toate job-urile in Telecomunicatii active pe Hipo.ro

Angajator: Vodafone Shared Services Romania
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.01.2020
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.

    Cerinte

    Your day to day:
    1st Line Operations of Vodafone Network in a multi-vendor environment.
    Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
    Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
    In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

    Responsabilitati


    With these activities you will have a great impact on our business:
    24h/7days monitoring of the Vodafone Germany Network, using umbrella fault management systems and specific NMS’s;
    Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
    Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
    End to end Incident Management throughout the Incident lifecycle
    Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
    Participates at internal and external training sessions in order to permanently improve his/her technical skills.
    Delivery of a world class customer service experience
    Create and submit knowledge article to increase 1st time fix rates
    Maintain & update NOC processes and procedures
    Ensuring faults are escalated and resolved within the customer contracted Service Level
    Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
    Maintaining and updating the fault management systems throughout the Incident lifecycle

    Alte informatii

    With these skills you are a great candidate:
    Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
    Capable to understand and to work with different Windows applications (WEB - based);
    Good communication skills;
    Team working oriented;
    Gained an IT qualification e.g CCNA (or working towards)
    Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
    Good Knowledge of English and German
    Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;
    Nice to have: 1-2 years of experience in Operations and Maintenance activities.