NOC IP Engineer with French

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Employer: Huawei (G)TAC Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 19.03.2020
    Remote work: On-site
    Short company description

    Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

    In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

    Requirements

    - Fluency in English and French;
    - Familiar with TCP/IP & OSI protocol stack;
    - Knowledge of routing protocols (OSPF, BGP, IS-IS);
    - Knowledge of switching technologies and protocols (Vlans, STP);
    - Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
    - Knowledge of network monitoring applications and protocols (SNMP, NMS);
    - Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    - More than 1 year work experience in system integration or telecommunication will have priority.

    Responsibilities

    - Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
    - Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    - Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    - Performing network upgrades/ updates in accordance with the Change Management process;
    - Provide detailed information on how to set up, configure or upgrade IP products and their features;
    - Use trouble ticketing system for tracking customer interactions and fault analysis;
    - Identify customers concerns and critical problems based on customer interaction.

    Other info

    Offer:

    - Motivational salary package and annual performance bonus;
    - Gym discounts;
    - Private Medical Insurance;
    - Paid 4 hours leave per month;
    - Flexible work schedule;
    - Opportunity to work on shifts;
    - Weekly fruit day;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;


    Only suitable candidates will be contacted!





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    This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes

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