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Order Management Analyst with English
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Employer: | Bosch Timisoara |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 12.03.2020 |
Remote work: | On-site |
Company Description
Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.
Qualifications- English fluently spoken;
- Previous Order Management experience;
- Excellent written and oral communication skills;
- Excellent customer service skills and ethics;
- Excellent phone handling and problem solving skills;
- Attention to detail;
- PC proficiency: Word, Excel & SAP proficient;
- Basic knowledge of Export Procedures - preferred;
- Ability to juggle multiple enquiries/queries;
- Ability to function in team environment.
Additional Information
Job Description
- Requires a complete and thorough understanding of the order management process and department procedures;
- Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
- Ensure customer issues via telephone/fax/email are dealt with promptly and within a minimum timeframe;
- Provide customers with information related to price and availability, order status, products etc;
- Enter orders and quotations into SAP;
- Process customer returns via SAP;
- Raise requests for creating and updating SAP data (customer master data, material master data, etc.)
- Manage the open orders by extracting and analyzing SAP reports;
- Communicate with other departments i.e. Finance and Purchasing to ensure that customers' needs and claims are being dealt with promptly;
- Provide training and support to team members.
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