Italy Partner Advisor

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Angajator: Brainspotting
Domeniu:
  • Customer support - Client service
  • Marketing
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.12.2019
    Remote work: On-site
    Scurta descriere a companiei

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Cerinte

    - English + Italian fluent
    - Intermediate understanding of moderately complex internal operational issues.
    - Developed problem-solving and analytical skills.
    - Broad knowledge of the end-to-end process of sales operations.
    - Developing knowledge of local legal compliance issues.
    - Demonstrated teamwork and collaboration skills.
    - Ability to structure and apply developed organizational skills to manage daily operational issues.

    Responsabilitati

    The Partner Advisor performs his activities in a European multicultural environment and administrates operational processes and systems by providing assistance to sales representatives, clients, partners and/or commercial groups

    The Partner Advisor is part of the sales operations team and covers a variety of responsibilities such as:
    • Executing the onboarding of resellers interested in joining the Partner First Program
    • Following up on every step of the process and making sure that they are completed within agreed turnaround time
    • Maintain up to date onboarding status in the Partner First End to End Tracker
    • Escalate as appropriate the cases where turnaround time is exceeded
    • Offer consultancy on all aspects of the onboarding process to internal and external stakeholders
    • Correct implementation of the process for the countries/clusters in his/her portfolio
    • Holding adequate knowledge of the tools and systems the team works with
    • Delivering trainings on the process to resellers and internal users/new colleagues
    • Is responsible of the accuracy of the partner profile in the database
    • Is responsible for regular cleanups of the database
    • Needs to make sure that the updates implemented by the profiling team are accurate
    • Proactively address to stakeholders the situations with exceeded turnaround time, proposes and implements actions

    • Acts as single point of contact for sales team and sales organization in the EMEA region (Europe, Middle East and Africa) in terms of assistance and support in operating special price requests according to agreed procedures and regulations.
    • Provides support to the sales team and / or sales operations on the special pricing process using all the communication (written, verbal).
    • According to the required quality standards, validates requests from customers, partner / support partners, sales representatives and / or trade groups, respecting the agreed deadline;
    • Validates and / or creates and coordinates standard and non-standard requests for a well-defined customer list by verifying and validating the accuracy of request data through systems and documentation to enable customers to order the products at the agreed prices.
    • Creates or verifies profitability analyzes and scenarios to determine the most profitable promotion of promotional products for each application in the specially priced process; if an offer is not in compliance with the rules and documentation in place, the price request is refused and a less aggressive price is required
    • Check whether the prices, discounts and other data are correct according to the process documentation in place, and have or require in electronic format the necessary approvals for processing requests;
    • Is aware of and correctly applies EMEA pricing policies and processing rules (policies and rules agreed at EMEA level) to approve the agreed profitability plan
    • Is aware of the promotions, reductions and other information necessary for the processing of applications in the system to be able to approve correctly and not violate the audit rules
    • Verifies and validates the justification of the special price request and aligns it with the activity code to register correctly in the system.
    • Prepare activity reports to record monthly incoming requests.
    • Prepare reports for the activity performed whenever requested by the direct manager.
    • Ensure excellent collaboration within the team and with the other departments with which they interact during the process, with internal and external clients.
    Training and communication
    • Attend all required trainings and provide feedback, information and recommendations in support of training improvements
    • Be familiar with company policies and procedures (general knowledge of company strategy and culture, roles and processes within the operations organization, product portfolio)
    • May deliver or assist in delivering trainings and/or presentations on Special Pricing function or general business issues
    • Act as team member by providing information, analysis and recommendations in support of team efforts.
    • Ensure transparency of information, by properly documenting and storing on Share Point the information of public interest.

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