IBM Internship - Technical Support (Level 2 - French speaker)

Angajator: IBM Client Innovation Center Central & Eastern Europe (CEE)
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.01.2020
    Scurta descriere a companiei

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

    Cerinte

    • Current student of fresh graduate;
    • IT studies or related field
    • Basic database knowledge
    • Unix, Shell, Control-M knowledge
    • Ability to interpret/analyze code and application logs in order to troubleshoot errors
    • Problem solver, customer oriented
    • Ability to analyze, synthesize and make decisions under deadlines
    • Strong communication skills
    • Teamwork skills
    • Negotiation skills, diplomatic
    • Willing to do on call support
    • English: advanced;
    • French: advanced;

    Responsabilitati

    The Technical Support Professional intern will be responsible for the maintenance and support of application systems currently running on various platforms.

    Main responsibilities:
    • 2nd/3rd level restoration, maintenance, configuration management of ETL solution deliveries
    • Code debugging
    • Preventive maintenance, platforms and application troubleshooting
    • Problem Management, Incident Management & Configuration management, including on call service outside business hours
    • Rollout acceptance for Minor, Major Releases.
    • Defect Management, trouble ticket handling within the agreed SLAs; accepting, planning and assessment/supervision of implementation of new enhancements (fixes and Change Request) in the customer network.
    • Optimization & automation of workflows and activities.
    • Creation, updates and maintenance of technical documentation
    • PL/SQL code troubleshooting/debugging
    • Unix Shell Programming