Reprezentant Operatiuni Clienti

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Employer: Rompetrol - KMG International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.03.2020
    Short company description

    Rompetrol, part of KMG International, is the place where thousands of minds spread throughout 11 countries are connecting to each other to create the energy we all need to get further. You may think of us as an Oil & Gas powerhouse, which combines the strength of the experienced with the eagerness of the new.
    This is how we grew over the past 40 years into a group of true professionals, specialized in diverse fields of work: Trading, Refining & Petrochemicals, Retail, Industrial Services.
    We believe that through trial and perseverance, true ambition is inspired and success achieved. With this reasoning, we intend to welcome you to our Rompetrol family and help you reach your full potential. So, are you ready to begin or continue your career, in a diverse and fulfilling environment?

    Requirements


    Responsabilitati:

    • Gestioneaza baza de clienti de tip Fill&Go Business si Personal, pe baza cererilor primite de la clienti sau alte departamente din cadrul companiei;
    • Opereaza in sistemele informatice comenzile legate de dispozitivele Fill&Go: carduri/ Ring-uri/ Easy Ring -uri, GPS: inlocuire, anulare, comanda noua, reemitere PIN pentru carduri;
    • Opereaza in sistemele informatice (SAP, Billing) modificarile de restrictii la alimentare lunare, saptamanale, zilnice, la nivel de vehicul, solicitate de clienti;
    • Prelucreaza cardurile Fill&Go retinute in statii si retransmiterea acestora sau anularea lor;
    • Inregistreaza in sistemele informatice solicitarile clientilor;
    • Ofera informatii clientilor si fortei de vanzari cu privire la status-ul clientilor din baza de date si informatiile aferente conturilor si dipozitivelor acestora;
    • Gestioneaza si redirectioneaza solicitarile primite catre departamentele abilitate sa le solutioneze.
    Cerinte:
    • Studii superioare finalizate sau in curs de finalizare;
    • Experienta in domeniul Customer Service reprezinta un avantaj;
    • Experienta pe un post similar reprezinta un avantaj;
    • Limba Engleza – nivel mediu;
    • MS Office – nivel mediu;
    • Orientare catre nevoile clientilor;
    • Capacitate de organizare si prioritizare a sarcinilor primite;
    • Abilitati de comunicare;
    • Atentie la detalii.

    Responsibilities

    Responsabilitati:

    • Gestioneaza baza de clienti de tip Fill&Go Business si Personal, pe baza cererilor primite de la clienti sau alte departamente din cadrul companiei;
    • Opereaza in sistemele informatice comenzile legate de dispozitivele Fill&Go: carduri/ Ring-uri/ Easy Ring -uri, GPS: inlocuire, anulare, comanda noua, reemitere PIN pentru carduri;
    • Opereaza in sistemele informatice (SAP, Billing) modificarile de restrictii la alimentare lunare, saptamanale, zilnice, la nivel de vehicul, solicitate de clienti;
    • Prelucreaza cardurile Fill&Go retinute in statii si retransmiterea acestora sau anularea lor;
    • Inregistreaza in sistemele informatice solicitarile clientilor;
    • Ofera informatii clientilor si fortei de vanzari cu privire la status-ul clientilor din baza de date si informatiile aferente conturilor si dipozitivelor acestora;
    • Gestioneaza si redirectioneaza solicitarile primite catre departamentele abilitate sa le solutioneze.
    Cerinte:
    • Studii superioare finalizate sau in curs de finalizare;
    • Experienta in domeniul Customer Service reprezinta un avantaj;
    • Experienta pe un post similar reprezinta un avantaj;
    • Limba Engleza – nivel mediu;
    • MS Office – nivel mediu;
    • Orientare catre nevoile clientilor;
    • Capacitate de organizare si prioritizare a sarcinilor primite;
    • Abilitati de comunicare;
    • Atentie la detalii.

    Other info

    Rompetrol, part of KMG International, is the place where thousands of minds spread throughout 11 countries are connecting to each other to create the energy we all need to get further. You may think of us as an Oil & Gas powerhouse, which combines the strength of the experienced with the eagerness of the new. This is how we grew over the past 40 years into a group of true professionals, specialized in diverse fields of work: Trading, Refining & Petrochemicals, Retail, Industrial Services. We believe that through trial and perseverance, true ambition is inspired and success achieved. With this reasoning, we intend to welcome you to our Rompetrol family and help you reach your full potential. So, are you ready to begin or continue your career, in a diverse and fulfilling environment?