Technical Support Engineer - 1 year Fixed Term Contract
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.Cerinte
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer on our Systems Development Engineering team in Bucharest.
Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We’re proud to deliver programs and products to the highest quality standards, on time and within budget.
Experience in monitoring performance and capacity of servers
Advanced knowledge of Service Now for incident, change, and asset management
The working schedule is from 2 pm to 11 pm.
Monitoring and running scripts. Most of resolutions are SOP (How to articles) based requests
Monitor production application and hardware environments using ITIL change control processes
Monitor the application related activities, respond calls from the Application support and developments teams
Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
Acknowledge the request for stop/start application , user creation and grant specific data access to user
Implement application and systems monitoring and from those, establish baselines and tuning them to reduce false alerts and identify opportunities for improving system performance
Track progress and resolution of incidents using SLM (Service Level Management) best practices