Technical Support Engineer - Contractor

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Angajator: Dell Technologies
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.03.2020
    Remote work: On-site
    Scurta descriere a companiei

    Who we are

    We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

    Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

    Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

    Cerinte

    Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer on our Systems Development Engineering team in Bucharest.

    Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them. We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions. We’re proud to deliver programs and products to the highest quality standards, on time and within budget.

    Essential Requirements:
    Linux, Windows
    Experience in monitoring performance and capacity of servers
    Advanced knowledge of Service Now for incident, change, and asset management

    Responsabilitati

    The working schedule is from 2 pm to 11 pm.

    Key Responsibilities
    Monitoring and running scripts. Most of resolutions are SOP (How to articles) based requests
    Monitor production application and hardware environments using ITIL change control processes
    Monitor the application related activities, respond calls from the Application support and developments teams
    Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
    Acknowledge the request for stop/start application , user creation and grant specific data access to user
    Implement application and systems monitoring and from those, establish baselines and tuning them to reduce false alerts and identify opportunities for improving system performance
    Track progress and resolution of incidents using SLM (Service Level Management) best practices

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