L2 Support Analyst with French and English

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

Requirements:

- Very good knowledge English and French;
- Experience in technical support is an advantage
- Positive attitude and a cooperative person;
- Very good communication skills both written and verbal;
- Work experience in support functions is a plus;

Tasks :
- Provides L2 Technical Support to internal Clients;
- Opens, monitors and closes tickets for each request received;
- Provides feedback to the client on the opening and closure of the request and if necessary processing time;
- Participates in production monitoring committees;
- Maintains up-to-date documentation, mailing lists and application contacts;
- Transfers cases to L3 if unable to solve incoming issues;
- Offers support to the team leaders/ team coordinators in implementing the action plans for improving service.

Benefits:

- Attractive salary package;
- Medical services and life insurance;
- Bonus as per company policy;
- Work from home 1 day/ week;
- Trainings.


If you are a friendly person, who likes to learn and develop himself, you have attention to details and a team spirit attitude send us your CV or you can give me a call at 0746047580