Services Reservation Administration Executive

Employer: G2-Travel
Domain:
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.12.2019

    Role Profile:

     
    • To work within Services Reservations team to process confirmations and cancellations requests, filter communication with G2 suppliers and liaise with relevant team members for daily operational tasks.

     
    Key Activities:

    • Daily monitoring of general email addresses of services reservations team, input of confirmations in G2 system and forward of emails to team members
    • Weekly reports to G2 suppliers
    • Daily send of G2 vouchers to G2 suppliers
    • Daily monitoring of G2 system for staff details on reservations and follow up on missing information
    • Daily allocation of new requests for Tour Escort reservations to Services Reservations team
    • Daily input of complaints into Complaints log
    • Weekly check of missing supplier vouchers for reservations and follow up accordingly 
    • Undertake, as requested, other tasks or projects and complete within the given time frame;
    • Educate and familiarise self with knowledge of product and suppliers;
    • Ensure good communication with colleagues and management. Provide feedback and identify any new ideas and/or problems.

     
    Knowledge, Skills & Experience:

    • Previous experience/working knowledge of reservations or operations in the Travel/Hospitality industry is preferable
    • Outstanding oral and written communication skills
    • Detail oriented person
    • Excellent organisation skills and ability to prioritize
    • Ability to work with tight deadlines and react to emergency situations
    • Problem solving skills
    • Good communication and reporting skills
    • Good knowledge of English language
    • Proficient user of MS Office.
     
    Benefits:

    • Competitive financial reward;
    • Language allowance;
    • Language classes;
    • Business trips;
    • International mobility;
    • Training and development opportunities.