Inside Sales

VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

Previous Experience in B2B sales, preferably in services or technical products (at least 1-2 years);
Good understanding of technical concepts – preferably related to network/telecom industry
Previous experience with ERPs and or CRMs
Able to work autonomously, comfortable with remote management
Strong English skills (speaking and writing)


Desired:

More than 3 years of experience in Inside Sales
Some previous experience in selling telecom, network services or equipment
A second European foreign language

Single Point Of Contact to Europe Region Customers, handling the commercial relationship with the company.


Identify lead customers:

- Create & set up customer in the ERP
- Initialize ordered products in the ERP
- Qualify them as prospect and & provide them with quotes related to their needs
- Execute hunting campaigns planned internally by the manager
- Manage customer business operations


Manage new order requests:

- Manage the full delivery
- Process & follow up the order
- Follow up with TEC Front line on customer requirements execution
- Get customer BAP validation
- Manage Incoterms delivery details & resolve issues
- Provide regular update to customers about complaints resolution if any;
- Provide customers with access to the Customer Portal
- Provide first level support to customers on Customer Portal issues
- Answer Tender request of identified Europe region customers


Account planning/farming:

- Enhance customer awareness on company’s product and services
- Proactively identify needs of card/solutions from the customer and qualify those opportunities
- Prepare corresponding quotes and share them with the customer
- Provide continued support for ordering
- Up-sell and cross-sell add-ons services or solutions
- Execute farming campaigns planned internally by the manager
- Hunting & Initialization

Business support:

- Build volume and revenue forecast
- Contribute to budget process
- Manage customer Credit Control
- Manage customer billing with company’s and third party fulfillment partners