Inside Sales

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Employer: VON Consulting SRL
Domain:
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.01.2020
    Short company description

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Requirements

    Previous Experience in B2B sales, preferably in services or technical products (at least 1-2 years);
    Good understanding of technical concepts – preferably related to network/telecom industry
    Previous experience with ERPs and or CRMs
    Able to work autonomously, comfortable with remote management
    Strong English skills (speaking and writing)


    Desired:

    More than 3 years of experience in Inside Sales
    Some previous experience in selling telecom, network services or equipment
    A second European foreign language

    Responsibilities

    Single Point Of Contact to Europe Region Customers, handling the commercial relationship with the company.


    Identify lead customers:

    - Create & set up customer in the ERP
    - Initialize ordered products in the ERP
    - Qualify them as prospect and & provide them with quotes related to their needs
    - Execute hunting campaigns planned internally by the manager
    - Manage customer business operations


    Manage new order requests:

    - Manage the full delivery
    - Process & follow up the order
    - Follow up with TEC Front line on customer requirements execution
    - Get customer BAP validation
    - Manage Incoterms delivery details & resolve issues
    - Provide regular update to customers about complaints resolution if any;
    - Provide customers with access to the Customer Portal
    - Provide first level support to customers on Customer Portal issues
    - Answer Tender request of identified Europe region customers


    Account planning/farming:

    - Enhance customer awareness on company’s product and services
    - Proactively identify needs of card/solutions from the customer and qualify those opportunities
    - Prepare corresponding quotes and share them with the customer
    - Provide continued support for ordering
    - Up-sell and cross-sell add-ons services or solutions
    - Execute farming campaigns planned internally by the manager
    - Hunting & Initialization

    Business support:

    - Build volume and revenue forecast
    - Contribute to budget process
    - Manage customer Credit Control
    - Manage customer billing with company’s and third party fulfillment partners