NOC Front Office Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.03.2021
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    - University diploma or terminal year student
    - Basic theoretical knowledge of TCPIP, Routing and Switching, Wireless LAN, Network Monitoring System, programming basics (Java, PHP), basic bash ing
    - Availability to work in shifts
    - Previous work in the Customer Support Service area would be an advantage
    - IP Certifications (CCNA, JCNA, HCNA) would be an advantage

    Responsibilities

    - Monitoring and troubleshooting the incidents that occur on the IP and IT networks;
    - Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
    - Effectively utilizes moderate to complex lab setups to recreate and solve problems;
    - Acts as a technical expert and provides support on a world-wide basis.

    Other info

    Offer:

    - Motivational salary package and annual performance bonus;
    - Gym discounts;
    - Private Medical Insurance;
    - Paid 4 hours leave per month;
    - Flexible work schedule;
    - Opportunity to work on shifts;
    - Weekly fruit day;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;


    Only suitable candidates will be contacted!

    As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.

    We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

    Your data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.

    The information you provided to us will be used for assessing the competency and suitability or our candidates, to decide terms and conditions of any offers and for reporting purposes.

    The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.