IT Support Helpdesk – German language

Employer: METRO SYSTEMS ROMANIA
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Brasov
  • Updated at: 09.12.2019
    Short company description

    As a provider of internal IT services for METRO GROUP, METRO SYSTEMS Romania provides specialized consulting to retail companies in all aspects of IT, develops specific solutions along the full value chain and provides a powerful IT infrastructure with a team of over 900 IT professionals.

    Requirements

    You’re a great fit if you have:

    • Education and Experience with-in the IT (Service-Desk) field.
    • Solid knowledge of MS Windows7 and Windows10, as well as Office2010 and Office365 with their respective functionalities.
    • Base knowledge of non-Windows Operating Systems.
    • Business-Daily and -Critical application knowledge is appreciated.
    • Strong service, quality and client orientation.
    • Able to work independently as well as with-in a team environment.
    • Able to convey information in both spoken as well as written German and English.
    • Objective and solution oriented.
    • Flexible and Reliable.

    Responsibilities

    What will you do:

    • System maintenance for a variety of virtual and business-user machines, as well as system platforms.
    • Use of SCCM for Software, Remote and Machine handling.
    • Troubleshooting and fixing network related issues.
    • Troubleshooting MS Windows, Office as well as related external and internal system applications.
    • Remote Connection aided troubleshooting.
    • Creation and management of Cisco Telepresence conferences.
    • Creation and management of Service Desk, as well as Incident Tickets in correlation with the described issue and the solution group.
    • Respond to service requests via Phone, Ticket and E-mail in regards to SLA and OLA terms.
    • Maintaining a relaxed and business-casual attitude with Business-Users and Clients.
    • Communicate possible technical or other difficulties to team members for case-optimal handling.

    Other info

    What we offer?

    Opportunity to learn and work with a variety of technologies
    Career programs
    Multicultural, Agile environment that encourages new ideas and innovation
    Flexible working hours
    Lunch ticket
    Health and life insurance
    Private pension
    Fitness centers discounts, sports activities and other company events
    Good transport connections and free parking
    Relaxation area
    Free account
    And…fresh orange juice, good coffee, fresh fruits.

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