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Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.
In our specific business unit, Wolters Kluwer Governance, Risk and Compliance we possess deep insight into the industry, providing governance, risk and compliance programs and solutions to more than 15,000 financial services organizations worldwide. More than 400 in-house experts - former regulators and compliance officers, risk analysts, lawyers and financial industry specialists – embed their knowledge and expertise in every service or solution so that financial organizations can be confident they are managing their organization's Finance, Risk and Regulation needs effectively. Despite rapidly changing industry conditions, financial organizations can rest assured knowing that Wolters Kluwer is able to invest and quickly respond to market needs, with financial stability for the long term.
-Bachelor’s Degree in HR management, business, or related field.
-Minimum of 6-8 years’ experience with at least three years in a customer service environment and three years in Human Resources.
-Strong knowledge of HR and Payroll process, process administration and policy knowledge.
-Experience with HR technology (HRIS), experience with systems like Workday, SAP is preferable.
-Knowledge of mobility in EMEA.
-Able to re-think processes and to update the way of working on a continuous basis.
-Good leadership and process improvement exposure.
-Service-oriented, structured, accurate and communicative.
-Know how to approach ad hoc work and you are able to see improvements and make proposals.
-Demonstrates good judgment and objectivity when balancing the needs of the employees and the business.
-Demonstrates ability to effectively deal with change, be flexible, meet deadlines and follow through on assigned tasks.
Other Knowledge, Skills, Abilities
-Strong written / verbal effective communication skills, with the ability to convey technical / functional issues in a clear, concise and effective manner.
-Outstanding customer service skills.
-Demonstrated ability to effectively deal with change, be flexible, meet deadlines and follow through on assigned tasks.
-Ability to listen and recommend solutions based on existing available data.
-Ability to work with matters of a highly confidential nature and maintain confidentiality.
-Curious, proactive, solution-oriented and customer-focused.
-Ability to handle difficult situations and effectively bring issues to resolution.
-Assigns, distributes and coordinates work of the SD Cluj team ensuring consistent, efficient and timely delivery of service and accurate payments for the employee
-Supervises and directs staff in planning day to day activities.
-Recommends and designs process improvements, training documents for the team, conducts training, and monitors compliance with SLA’s.
-Monitors performance of staff members according to established standards and SLA’s
-Recommends performance management standards.
-Provides recommendations and direction for increasing team efficiency to provide improve service through HR Transformation and using HR technology.
-Responsible to develop agreed upon SOP’s, SLA’s and metrics and deliver described services.
-Contributes in hiring decisions and conducts performance reviews/appraisals, ongoing coaching training and feedback.
-Spearheads HR and payroll projects and initiatives as required.
-Works with Market HR and LOB’s to handle basic inquiries and provide assistance, ensuring new developments are shared with the team.
-Supports the HR transformation through HR technology process improvements that directly impact the work of SD.
-Ensures day to day presence across the team.
-Ensures back-up resources are trained for all team duties and customer service is not disrupted due to PTO, absence etc.
Performs a combination of the following duties:
-Ensures team is compliant with all applicable laws, regulations, policies and procedures.
-Maintains a thorough understanding of Wolters Kluwer human resources policies.
-Performs other essential duties and projects as assigned.