Service Asset & Configuration Management Analyst

Employer: LSEG Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Updated at: 02.07.2020

    Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

    The purpose of the role of Service Asset and Configuration Management (SACM) Analyst is to support the organization’s SACM capability through the identification, control, recording, reporting, verification and auditing of Configuration Items (CIs) in the Configuration Management Database (CMDB). The role supports the Service Asset & Configuration Process Owner to deliver the organization’s SACM strategy and achieve the SACM goals, and to provide expertise and guidance to fellow IT Service Management colleagues.

    As a Service Asset and Configuration Management Analyst you will work closely with your colleagues and your responsibilities will be to:

    • Assist the SACM Process Owner with process, and CMDB and Configuration Item scope definitions.
    • Ensure that the Service Asset and Configuration Management Process is used correctly within the LSEG.
    • Ensure the SACM Process, Procedures and Work Instruction documentation is complete, and reviewed on a regular basis.
    • Help define and maintain CI naming and numbering conventions.
    • Execute CI Identification activities to coordinate and manage compliance to CI identification/registration procedures.
    • Design, develop and run Status Accounting reports for key stakeholders as required.
    • Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high-level of completeness, correctness and compliance.
    • Monitor and administer management reports and KPIs, providing variance explanations and initiating corrective action.
    • Perform key data quality improvement activities, including CI de-duplication and compliance validation.
    • Coordinate and deliver SACM training, and best practice advice & guidance to colleagues.
    • Undertake a Continual Service Improvement (CSI) Process activities as required.
    • Interface with other Service Management Processes (e.g. Change Management) to ensure that SACM Policies and Process are complied with and followed correctly.
    • Perform any other SACM-related tasks that the organisation or SACM Process Owner requires.
    To be successful in this role, we would like you to have proven experience with the following:
    • SACM
    • CMDB technologies
    • IT Asset Discovery and associated tools
    • Business Service Mapping and associated tools
    • Software License Management Best Practice
    • ITIL Foundation qualification / ITIL experience
    We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career. We maximise each employee’s potential through personal development and through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:
    • Pillar 3 Supplemental Pension
    • 25 days’ holiday a year
    • Private medical insurance
    • Group life insurance policy
    • Meal vouchers
    • Share Purchase Plan
    • Volunteering Days
    People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Innovation and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.