Specialist Relatii Clienti

Employer: Danone
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 09.12.2019
    Short company description

    Our Mission:

    Bringing health through food to as many people as possible, guided by our 4 values: HUMANISM, OPENESS, PROXIMITY and ENTHUSIASM (HOPE).
    These values reflect the way we treat each other as individuals, but also the world around us. They helped us grow every year and share our vision with the whole world.

    This way Danone Group unites individuals from different locations and cultures that are living the same values. We have over 100.000 colleagues, we are active in over 140 countries and we are the prefered brand of over 900 mil consumers!

    Globally, Danone Group is No. 1 for Fresh Dairy Products, bringing a legacy of almost 100 years in producing yogurts. Danone holds No.2 market position worldwide for Early Life Nutrition, considering the markets it operates.

    In Romania we are present ever since 1997 and we produced our first yogurt in our Bucharest factory in 1999. Since then we produce over 1 mil yogurts daily and we are leader of local yogurts market. Our secret: the teamwork and collaboration of 400 colleagues all around the country.

    Find out more accessing: http://www.danone.ro/ or http://www.danone.com/

    Requirements

    Emiterea facturilor si expedierea lor catre clientii Danone, in baza avizelor de insotire a marfii confirmate de catre acestia ;
    Emiterea facturilor de retur pentru clientii din portofoliu - produse vandabile si nevandabile pentru clientii livrati cu aviz de insotire marfa.

    Responsibilities

    Verifica si monitorizeaza returnarea de catre clienti a documentelor de insotire a marfii confirmate;
    Scaneaza in SAP avizele de insotire a marfii si procesele verbale de constatare a diferentelor la livrare pentru clientii livrati de trasportator;
    Opereaza in SAP modificarile aparute pe documentele de livrare, la receptie marfa si este responsabil/a de acuratetea facturilor emise pentru clientii din aria sa de responsabilitate;
    Initiaza apeluri telefonice catre parteneri in vederea rezolvarii diferentelor aparute la facturile clientilor; regleaza in SAP aceste diferente;
    Emite si trimite catre partenerul logistic XPO Supply Chain Frigo Romania, rapoarte privind recuperarea documentelor de insotire a marfii ;
    Este responsabil/a de verificarea si solutionarea solicitarilor clientilor privind diferentele cantitative constatate in momentul receptiei marfii sau ulterior acestei operatiuni;
    Printeaza si trimite facturi (livrare, retur, discount) catre clientii alocati;
    Este responsabil de anularea facturilor de livrare emise gresit ;
    Initiaza procesul de inchidere de luna, in vederea respectarii termenelor de raportare
    Emite rapoarte lunare: ”Invoicing Accuracy”, „Analiza produse returnate”, Raport facturi integrate- pentru clientii pentru care se transmit facturile via EDI;
    Este responsabil de actualizarea si aplicarea cu acuratete atat intern, cat si extern, a procedurilor specifice activitatii pe care o desfasoara.

    Other info

    Contracta pe Danone-perioada determinata de 2 ani.