Junior NOC

Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

• University of Polytechnics or Economical Academy, student or graduate;
• Microsoft Office (especially Excel);
• Availability to work in shifts
• Analytical, conceptual, strategic and planning abilities;
• Strong personality with excellent communication skills;
• Loyal, trustworthy and hardworking;
• Ability to follow-up on tasks until reaching a resolution while keeping affected parties in synch
• Demonstrate attention to details
• Collaborate with colleagues to meet team objectives

Responsibilities:
• Understanding company products, Routing KPIs, internal systems and links with serviced departments
• Troubleshoot the issues reported by the Nobel customers/other companies;
• Equipment monitoring and escalation to the appropriate support department, hierarchically
• Servicing Retail and Carrier departments in meeting the SLAs based on established product KPIs (adjusting route quality and cost to the desired standards, matching agreed response times)
• Responsible to maintain a high quality level for the calls received and the tickets handled;
• Be involved in developing procedures for all the activities related to NOC and Routing Departments and shift handover;
• Opening / Solving / Following-up on Inbound/Outbound trouble tickets resulted from the daily Carrier business
• Accommodating carrier capacity requests in collaboration with Switching
• Providing backup on Inbound/Outbound pricelists for the daily Carrier business

• Awesome colleagues in a highly collaborative environment
• Headquarters in the center of Bucharest (Stefan cel Mare)
• Access to various training programs and HR events
• Opportunity to grow within the company
• At least 35 vacation days per year
• Transportation after 22:00
• Meal Tickets
• Fun at work events (Banc Show, Ice Cream Day, Childhood day etc.)
• Massage and fruit within the company premises
• Team events (team buildings, team hangouts, parties etc.)
• Relaxation area (pool, foosball, darts, table tennis, board games more)