Trainer with French, Spanish or English

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.12.2019
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    o Bachelor’s degree preferred
    o Fluent communication skills in French, Spanish or English
    o Good knowledge of Quality/Process Improvement techniques
    o High level of energy, drive, enthusiasm, initiative and commitment
    o Excellent communication, consulting, influencing and interpersonal skills.
    o Proven track record of collaborating with cross-functional groups to produce results
    o Passion for ensuring a world class support experience for our community
    o Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams

    Responsabilitati

    o Planning, designing and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
    o Develop effective induction programs to assure new hires embrace client's culture and understand required potentially lacking cultural context for markets to be supported
    o Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
    o Ensure Training Quality through Service Level and Training evaluations/assessments
    o Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
    o Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
    o Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
    o Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary