Trainer with French, Spanish or English

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Vezi toate job-urile in Educatie - Training active pe Hipo.ro

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.04.2020
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    o Bachelor’s degree
    o Fluent communication skills in French, Spanish or English
    o Good knowledge of Quality/Process Improvement techniques
    o High level of energy, drive, enthusiasm, initiative and commitment
    o Excellent communication, consulting, influencing and interpersonal skills.
    o Proven track record of collaborating with cross-functional groups to produce results
    o Passion for ensuring a world class support experience for our community
    o Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams

    Responsabilitati

    o Planning, designing and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
    o Develop effective induction programs to assure new hires embrace client's culture and understand required potentially lacking cultural context for markets to be supported
    o Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
    o Ensure Training Quality through Service Level and Training evaluations/assessments
    o Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
    o Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
    o Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
    o Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary