Quality Assurance with French, Spanish or English

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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o Bachelor’s degree preferred
o Fluent communication skills in French, Spanish or English
o Passion for providing support to people with accuracy and empathy
o Excellent written and verbal communication skills, including development of effective presentations tailored for a leadership audience
o Track record of developing and maintaining expertise on corporate policies and/or community standards
o Exceptional attention to detail and nuance
o Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
o Strong critical thinking, investigative skills and problem solving skills
o Ability to multitask and work independently in an unstructured environment

o Works closely with Quality Leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical
o As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
o Delivers just-in-time training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis
o Actively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies
o Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
o Mentors auditors on the use of audit tools and systems
o Develops process documentation and aggregates feedback about the functionality of audit tools