Team Leader with French, Spanish or English

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.12.2019
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    - Bachelor’s degree preferred
    - Fluent communication skills in French, Spanish or English
    - Significant experience in a complex fast paced environment
    - Strategic thinker with strong analytical and creative problem-solving skills
    - Excellent written and verbal communication skills
    - Passion for ensuring an excellent user experience

    Responsabilitati

    - Day-to-day management responsibility for reps and senior reps delivering services
    - Provide mentorship, guidance and career development to members of your team
    - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
    - Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
    - Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
    - Conduct daily gameplan to efficiently allocate workload to reps and senior reps, continue to monitor queues for variations and make adjustments as necessary to meet SLAs
    - Implement escalation channels in accordance with mutally agreed upon procedures
    - Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
    - Identify actionable insights, suggest recommendations, and influence team strategy through effective communication