1st level Broadcast Monitoring Engineer - Junior
Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson
So..who is Ericsson today and, how does it support you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value
How your expertise will make the difference (Qualifications needed)
Bachelor technical engineering degree or higher, preferably specialized in IT applications and infrastructure design, development and/or supports
Willing to learn about broadcast networks;
Availability to work in shifts (day and night);
Language skills – fluent in English (verbal & written)
Basic knowledge of IT Infrastructure (e.g. Unix, DB, Networking) and Video technical components (e.g. Linear Broadcasting, VoD, Streaming media, Video Headends) (it’s a plus)
Ability to work under pressure in a fast pace environment
Follow and update instructions & procedures
Ability to prioritize and re-prioritize workloads as situations change
Good interpersonal skills, excellent active listening skills
Excellent communication skills
Decisive, logical and methodical
The impact of your role at Ericsson
The 1st level Broadcast Operations engineer will offer 1st level support for OTT and DTV services in multiple countries using specific tools (ticketing and infrastructure monitoring) and processes (incident management, change management, problem management, event management).
You will also:
Monitoring of IT Infrastructure and Video Services
Follow internal incident, change and release management processes in USMS
Monitor USMS queues. Attempt first fix and ad-hoc workaround incident resolution activities, including but not limited to Stop/Start applications on alert
Investigate and troubleshoot problems on relevant systems.
Investigate incidents where technical domain relevancy and ownership is unclear, localize issue and either fix or assign to relevant technical domain owner for fix
Creation of incidents on alert, and logging of incidents. Create and distribute tasks to relevant support entities (USMS)
Creating Problem tickets based on recurring incidents and add information as required, ensuring relevant associations between Problem and Issue are logged
Ownership of incidents until fix, with follow up duties, and taking responsibility for e2e resolution of incidents, coordinating the fix with 2nd and 3rd line teams
Benefits to suit your dreams (What’s in it for you?)
Contract type: full time – update if applicable;
25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
Medical & life insurance;
Career plan mentoring;
Competitive referral bonuses for recommending your friends to work at Ericsson;
Flexible benefits from your favorite brands available on flexible benefits portal;
Gym subscription (availble in flex benefits together with a series of other options);
Internal learning platform to develop your knowledge, skills and competencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
In case of travel, daily allowance, transport, and accommodation will be paid by the company;
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
& more other benefits that the recruiting we are looking forward to present them to you, once applied.
Still curious? Find your job!
As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.