Level 1 Technical Support with English HBT

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Employer: Honeywell
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 13.04.2020
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.


    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
    That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
    Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?


    - High School Diploma, or equivalent. Some experience in the field
    - English fluent;


    - Experience in the industry is preferred;
    - Excellent interpersonal and verbal & written communication skills;
    - Strong continuous improvement mindset, strong leadership impact;
    - Demonstrated experience with Knowledge Management & Call Center Management;
    - Good administration skills.


    Key Responsibilities:

    - Coverage of Technical Support Helpdesk (Hotline & e-mail);
    - Providing technical support level 1 for client’s security products - anti- burglary systems, video control and access control. This includes:
    - Resolving customer issues and providing technical support and client counseling;
    - Checking product problems;
    - Registering problems reported in SalesForce.Com (SFDC);
    - Providing detailed information to range specialists about clients;
    complaints and problems that are unsolved;
    - Escalating problems to team leaders of sales support issues for products;
    - Sending feedback about product improvements to sales support, team leaders and project managers.