Senior Collections Specialist with German

Angajator: SalesConsulting
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 26.11.2019
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    University studies required
    - 2-3 years experience in AR / Collection preferably
    - Fluency in German is a must (both verbal and written)
    - Ability to set priorities/initiatives to complete daily work and guide junior collectors
    - Good analytical and problem-solving skills and attention to details
    - Must have positive attitude and focus on customer-service
    - Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines and able to work under pressure

    Responsabilitati

    - Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices
    - Support the activity of the junior collectors – provide guidance and direction on next steps and issue resolution
    - Drives results to achieve set targets (focuses the collections efforts to maximize results) in terms of cash, past dues, DSO
    - Be autonomous in decision-making based on existing guidelines and business needs
    - Timely research all disputes/short-payments/credits brought to your attention by the cash application team, by junior collectors or by the customer
    - Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team
    - Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the AR Team Lead
    - Daily update each account/invoice status and collection efforts in the collection system
    - Analyzes data and provides prompt solutions to collections issues
    - Reduces past due dollars in assigned portfolio while also clearing unapplied cash
    - Uses multiple systems for tracking, information gathering
    - Answers inquiries and resolves routine issues for non-payment of invoices