1st Level Application Support with German

Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 07.12.2019

    Company Description

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients.

    Business Services in Timisoara
    We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services.
    Our technical support finds fast and efficient solutions in response to requests concerning our technology and products for customers as well as for their technical partners and associates.

    Global Services in Timisoara
    We support Bosch Group in Finance, Accounting and Purchasing areas.
    Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance, accounting and purchasing processes. The range of services include general accounting and financial reporting, debt management, receivables, payables and travel expenses management, as well as general ledger and balance sheets management.
    In addition, our Purchasing specialists in Timisoara offer a wide range of purchasing services: global support in catalogue management and tender management, Europe regional Purchase Order processing, Best price call, Parts on stock processing, invoice clearing, and 2nd level support for customers and suppliers.

    Qualifications

    • English language (B2+);
    • Mandatory: German language (B2+);
    • Mandatory technical skills: Knowledge in SQL and PL/SQL;
    • Nice to have/Advantage technical skills: Knowledge in Oracle Application Express 5.0;
    • Knowledge in JavaScript, HTML and CSS;
    • Advantage: Knowledge in working with dedicated ticketing tools and MS Office;
    • Advantage: Experience in support environment with multiple incoming channels;
    • Experience in usage of Web-Applications with Single Sign On technology;
    • Advantage: Experience in usage of Web-Application Skype for business or Bosch Connect;
    • Advantage: Familiar with Access & IdentityManagement (AIM);
    • Amiability, flexibility and resilience person;
    • Mandatory soft skills: Customer orientation skills; Solution oriented;
    • Nice to have/ advantage: Ability to work in a global development team;
    • Strong communication skills.



    Additional Information

    Job Description

    • 1st Level Support for Oracle Application Express Web-Applications;
    • Create tickets for received end-user calls, e-mail, posts (internal platform);
    • Collect, document, handle, translate and/or forward tickets to 2nd level;
    • Handle technical and user-specific questions;
    • Identify problems, fault analysis and problem solving;
    • At request, training sessions for end-users;
    • Close collaboration with 2nd level colleagues for daily ticket processing;
    • Create knowledge base articles based on incoming inquiries.