Support Analyst with French

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Angajator: Hunt Recruitment
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 23.02.2020
    Scurta descriere a companiei

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.


    - Experience - user support (functional) in ERP applications (preferably PeopleSoft) - focus on Procure to Pay modules (PO, AP) and Expense Reports
    - The ability to filter and track the anomalies of the L2 / L3 support teams and to ensure the implementation of the solution with the affected users
    - Structured thinking, analytical mind
    - Knowledge of SQL - basic level
    - Advanced level of French and English


    - Assisting the requests received by e-mail or telephone from users for the managed applications (Leader / Backup) in French and English
    - Opening, followed by the closing of a ticket for each request received
    - Collaboration with the extended team of Bangalore service center and assistance L2 / L3 (Paris)
    - Participation in the production monitoring committees and / or the project committees
    - Defining testing scenarios and performing functional certification in case of updates, technical migration, patch installation, etc
    - Scaling of new user requirements to MOA (business analyst / higher level of support)
    - Document maintenance (operating modes, frequently asked questions) and contact list of updated applications
    - Solving SQL requests based on production and testing to find the information needed for the case analysis
    - In-depth knowledge of Travel & Expense and Procure to Pay