Logistics Coordinator

Drover is a VC-backed, growth-stage marketplace startup offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.

1-2 years experience in Logistics
Bachelor's Degree from a well-known university in Romania
A very high level of fluency in English (both written and oral)
Proven ability in implementing and building processes
A customer-first attitude
Able to think on your feet - a good problem solver
Ability to work with multiple teams and third parties ensuring that standards are met
Strong organisational and prioritisation skills – you’ll be managing a large volume of subscribers
Ability to work in a high energy, ambiguous environment where are required to manage multiple priorities and deadlines
Can-do attitude with a bias for action

At Drover, we service two types of customers:

Professional Drivers (called PCO internally): we help drivers who make their living via platforms like Uber and Bolt (Taxify) access a vehicle licenced for use as a taxi by the relevant authorities
Consumers (called B2C internally): we also service consumers who simply need a car for personal use
As a Logistics Coordinator in the central operations team, you’ll take ownership of the deliveries, collections & vehicle swaps for our subscribers. You’ll be responsible for the smooth running of fleet logistics at Drover, ensuring that all vehicles are delivered clean, safe and on time. Keeping to Drover’s high standards you’ll work with multiple teams to ensure that they are aligned to give our customers an exceptional experience.

Responsibilities:

Organise the delivery, swaps, returns and collection of vehicles from and to our customers
Coordinate Drover’s day to day deliveries, ensuring accuracy & efficiency
Work closely with front line teams (Sales & Customer Service) ensuring clear communication and visibility so customer expectations are being met
Work with our fleet management company
Manage the relationships with our delivery companies, holding them accountable through SLA's where needed
Maximise the service level standards and minimising costs and errors
Work constantly to improve processes ensuring that central operations scale with efficiency

Our Culture

We recently asked Droverians what they love most about working here and 60+% of them wrote “the people”! We are proud of the amazing team we have assembled across London, Lisbon, Bucharest and Paris. While each office is unique, we all share a few fundamental commitments:

We’re proactive and take ownership of problems. You will never be micromanaged here. Instead, we give you the space to learn and grow, even if it means making a few mistakes along the way.
We’re a cohesive unit and are here for each other if times get tough... and they sure do sometimes - startups are no walk in the park.
We cherish feedback, whether praise or constructive criticism because it’s the only way to get better at what we do.
We judge ideas on merit rather than who they came from - how much impact have is only up to you.
We all have our own interests, yours doesn’t have to be cars.

Benefits:
A world-class team made up of serial entrepreneurs and alumni from companies like Google, Facebook, Uber, Lyft, WeWork who are eager to meet you!
An exciting, dynamic startup environment with real career progression opportunities - nothing like a BPO
Competitive, transparent salaries from from 3000 lei (net, monthly)
Meal tickets, breakfast and healthy snacks every day, free lunch on Fridays
25 days’ holiday plus all public holidays
Private health insurance
A whole host of travel, retail and wellness discounts via benefitonline.ro
A beautiful startup office in SPACES Unirii