Dispute & Chargeback Analyst
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Employer: | Cloud Innovations |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 20.12.2019 |
Remote work: | On-site |
Cloud Innovations is a talented team of SEO and online marketing experts. We offer our clients services in search engine optimization, PPC, email delivery, ad networks and affiliation, and media buying. With twelve years of experience creating complex marketing strategies for a variety of successful businesses, we have become one of the elite online marketing firms in the world. Based in Singapore, Cloud currently operates from offices in Asia, Europe, and America, with business partners located in all corners of the globe.
Our mission is to develop marketing tools and analytics solutions for better, more effective marketing. The key to our success from the outset has been our long-range approach. We stay in close contact with our clients and constantly follow up on the results of our initiatives, tweaking as we go. This strategy helps our clients make lasting improvements to their website performance. Step one with every new business partner is to establish the long term goals and to implement strategies that will continue to have positive effects on website traffic and bottom line returns way down the road.
• Passion and drive to change consumer banking for the better
• 1-2 years of relevant job experience
• Advanced English skills
• A keen eye for detecting and deterring fraud and risk
• Excellent analytical and problem solving skills
• Experience in disputes or in the payments industry preferred
• Experience in quality assurance is helpful.
• Excellent communication skills
• Detail-oriented and results-driven
• Ability to listen to customers and resolve conflict
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
• Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
• Review chargebacks and compile evidence for the process of representment
• Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
• Work collaboratively with our Back Office team to resolve incoming customer complaints
• Influence development of risk models and review procedures
• Ensure accurate and appropriate responses to disputes.
• Monitor disputed transactions for possible fraudulent activity.
• Serve customers by resolving product and service problems.
• Competitive salary
• Meal tickets
• Private medical insurance
• Flexible program
• Working closely with a highly motivated team
• Friendly work atmosphere
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