Italian Customer Experience Specialist supporting Airbnb

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Angajator: Telus
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 05.02.2020
    Scurta descriere a companiei

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.


    - Ability to write and speak fluently, clearly and concisely in English and Italian
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Enjoy working in a fast paced environment
    - Comfortable working with computers and the ability to work with multiple systems and the
    ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.


    - Deal with members� email queries promptly and efficiently, in accordance with company
    - Process all incoming phone calls from customers and manage all requests, changes and
    cancelations as necessary
    - Interact with a diverse customer base
    - Input and access data on multiple systems
    - Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
    in order to minimize repeat callers
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and
    acting upon information advised in e-mail update, team meetings, training and other briefings
    - Perform all duties in an efficient, professional and courteous manner at all times
    - Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
    adherence to relevant health and safety procedures
    - Pursue personal development of skills and knowledge necessary for the effective performance of
    the role
    - Look at opportunities to make changes and improve the processes where possible
    - Maintain at a minimum, target levels of productivity and performance, as outlined by your
    Manager in relation to call times, idle times and other performance metrics as they arise
    - Help maintain a good team and working environment through assisting fellow employees and
    participating constructively in team meetings
    - Undertake duties of a general nature or additional tasks as may be required from time to time by
    your Manager or other designated authority figures.