Spanish Customer Experience Specialist supporting Airbnb

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Angajator: Telus
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 19.12.2019
    Scurta descriere a companiei

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    Cerinte

    Ability to write and speak fluently, clearly and concisely in English and Spanish
    Previous customer support experience is an advantage
    Excellent problem solving abilities
    Empathetic and can communicate in a caring and friendly manner
    Strong time Management skills and motivation to exceed expectations
    Enjoy working in a fast paced environment
    Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    Strong team spirit with passion and drive to help users and deliver the best in customer service

    Responsabilitati

    Deal with members email queries promptly and efficiently, in accordance with company procedures
    Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
    Interact with a diverse customer base
    Input and access data on multiple systems
    Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers.
    Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
    Perform all duties in an efficient, professional and courteous manner at all times.
    Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
    Pursue personal development of skills and knowledge necessary for the effective performance of the role.
    Look at opportunities to make changes and improve the processes where possible .
    Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
    Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.
    Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.