Customer Service Representative with Italian and French
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As a Customer Support Representative, you will join our Customer Support Department in Cluj, Romania and will be responsible for handling all back-office activity for our Italian and French market. You will be responsible for providing guidance and assistance to our customers via phone or e-mail in any inquiries they might have regarding their orders or our products, as well as supporting our sales team. We are looking for someone experienced who enjoys working in a commercial, customer service environment with a wide variety of responsibilities.
Order handling: •Process coordinate & follow up closely orders in our ERP system (JDE) for products leaving our central warehouse, in close cooperation with Sales, Logistics, Warehouse & Finance departments •Follow up on pricing issues in invoices, process credit & debit notes where necessary •Process & follow up of requests such as quotes, pricing, availability & order status using the in-house systems •Order entry in a correct & timely manner according to the established procedures •Inbound calls: handle calls regarding product availability, price and order status, technical information & any other request receiving from Sales force and Customers such as complaints, shipment problems, product information, etc •Outbound calls: follow up on specific campaigns, etc. •Follow up on sales leads, demonstration requests & other commercial or technical questions received via website or other. •Coordinate communication to distributors; Newsletters, Product info, Campaign, price increase, organization change etc.: 1.Set up the letter in Italian or take template provided by Marketing or team leader 2.Distribute to customers via e-mail •Update mailing list for the region responsible, set up business agreements & price lists •Following regular product training, you will be able to give (basic) technical advice to customers, and to make product recommendation based on customer needs.
• Ability to handle orders in a timely and correct manner, to be organized and follow set priorities • Minimum 2 years of relevant experience (internal sales function, or customer service environment) • Fluent Italian and French. Any additional language is an asset. • Excellent communication skills, patience & understanding the culture & country requirements. • Must be able to quickly learn and absorb new concepts, terms and vocabulary, work independently but act also as a team player • Approachable personality, service minded & conscientious • Good knowledge of MS Office Applications.
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.
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Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.