Contact Center Associate with German( plus English )

Contact Center Associate –  German (plus English) BPO - Contact Center in Bucharest, Romania                            Key Responsibilities

• Deliver exemplary customer service via phone calls / email / social media
• As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

• Excellent speaking and writing skills in German language – fluency in speaking and writing correctly and at ease (plus medium level English knowledge)
• Previous work experience in an international hospitality or airline environment / operations is a valuable advantage, but not mandatory
• Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
• Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
• Graduate in any discipline / Under graduates  
• Willingness to search for required information from customer with a strong focus on solving clients requests
• Proficient in Microsoft Office, Outlook
• Willing to work in a contact center environment with rotational shifts

• Competitive salary package
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team
• Attractive work environment in new offices